🔒 Privacy Policy

When you use TripServices, we collect certain information to provide and improve our services. This falls into three categories:

• Account Information: Your name, email address, and password when you create an account or sign up for price alerts.
• Search & Booking Data: Departure and destination cities, travel dates, and passenger counts entered into our flight search tool.
• Device & Usage Data: Browser type, IP address, operating system, pages visited, and time spent — collected automatically when you use our site.
• Payment Information: Payment details are processed by our PCI-compliant payment partners. We never store your full card number.
• Communications: Any messages you send via our contact form, email, or live chat.

The data we collect is used exclusively to make TripServices work well for you and to improve our services.

• Flight Search: To return relevant results and prices based on your search criteria.
• Price Alerts: To notify you when fares drop on routes you've saved.
• Booking Confirmation: To send itinerary details, confirmations, and check-in reminders.
• Customer Support: To respond to questions and resolve issues.
• Personalization: To show deals on routes you frequently search.
• Analytics & Improvement: To understand how users interact with our platform.
• Legal Compliance: To comply with applicable laws and regulations.

We do not use your data to serve third-party advertisements, and we do not sell your personal information to any third parties.

We share your data only in the following limited circumstances, with parties contractually bound to protect it:

• Airlines & Booking Partners: When you select a flight, we pass your traveler details to the airline to complete your reservation.
• Payment Processors: PCI-DSS compliant gateways process your card transactions securely.
• Analytics Providers: Anonymized session data to understand usage patterns.
• Legal Requirements: If required by law or court order, we may disclose your information as necessary.

We use cookies and similar technologies to make our website work properly and to understand how it's used.

• Essential Cookies: Required for the site to function — keeping you logged in and securing your session.
• Analytics Cookies: Help us understand visitor behaviour. All data is anonymized before processing.
• Preference Cookies: Remember your preferred currency, language, and home airport.

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect certain features of the site.

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Kept for the lifetime of your account. Deleted within 30 days of closure upon request.
• Booking Records: Retained for 7 years for financial and legal compliance.
• Search History: Anonymized after 90 days. Raw logs deleted after 12 months.
• Support Messages: Retained for 3 years to track issue history.
• Analytics Data: Aggregated, anonymized data may be kept indefinitely for trend analysis.

Depending on your location, you may have the following rights. We honor all of these without requiring a reason:

• Access: Request a copy of all personal data we hold about you.
• Correction: Ask us to update or correct inaccurate information.
• Deletion: Request that we delete your data ("right to be forgotten").
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing your data for specific purposes.
• Withdraw Consent: Unsubscribe from marketing emails at any time via account settings.

To exercise any right, contact operations@tripservices.com and we'll respond within 30 days.

We implement industry-standard measures to protect your personal data:

• Encryption in Transit: All data is encrypted using TLS 1.3 between your browser and our servers.
• Encryption at Rest: Sensitive database records are encrypted using AES-256.
• Access Controls: Only authorized employees with a business need can access your data.
• Regular Audits: Annual third-party security audits and penetration tests.
• Breach Notification: We will notify affected users within 72 hours of any breach.

Questions, concerns, or requests related to this Privacy Policy? Reach out to our dedicated privacy team and we'll get back to you promptly.